For Clients

 

 

HELP DESK

At Dennison Technology Group we understand that solving communications problems isn't your business it's ours. That is why we offer 24/7 access to support. Remote or on site just one call away 1-952-278-2444. 

 

 

SUPPORT OPTIONS

Enterprise Support

Our Enterprise Support Program is designed for customers who wish to have a direct service relationship with ShoreTel. The base service includes support directly from ShoreTel, unlimited calls or chat for remote technical support, software updates, hardware replacement options, Web based administrator training and Web based end-user training, as well as access to online support resources and tools. Options are also available for hardware replacement, ranging from next day service to 4-hour replacement in some regions.

Partner Support

Our Partner Support Program is designed for customers who need a service program that covers all systems and infrastructure, and is well suited to those with minimal IT resources. Available exclusively from DennisonTech, the program ensures a consistently high level of customer satisfaction by combining local hands-on support from DennisonTech with backup and escalation resources directly from ShoreTel.

 

 

END USER TRAINING

Communicator and IP Phones - Self-Paced Training

This informative 1 hour self-paced training course provides a detailed walk-thru of the ShoreTel Communicator Application as well as many of the ShoreTel phone models. Learn to leverage the full power of the ShoreTel Unified Communications solution that brings together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment.

Using ShoreTel Conferencing

In just 30 minutes, learn all the capabilities of ShoreTel Conferencing Services. You will experience how to join conferences, configure and manage both audio only or web conferences via Microsoft Outlook and ShoreTel Communicator

 

 

REMOTE MONITORING

ShoreTel Remote Monitoring, a 365-day around-the-clock service, proactively monitors ShoreTel products deployed on the customer premise. Available to both new and existing customers, ShoreTel Remote Monitoring expedites the response process – ultimately improving mean time to repair for events associated with ShoreTel systems. ShoreTel Network Operations Center (NOC) personnel are alerted immediately if a system event occurs and take steps to remotely resolve issues whenever possible. In all cases, the customer’s support team is notified immediately with details regarding the event. This provides operational efficiencies, as resolution activities can start without waiting for an end user to report a problem.