Things to think about as you consider a new phone system.

 

See how ShoreTel adds brilliance to business communications and removes the complexity from phone systems.

 


 

ShoreTel IP Phone 655

 

ShoreTel IP Phone 655

ShoreTel's most advanced telephone, the IP 655 provides 12-line appearances with a large backlit touch color display.  Advanced microphone technology delivers superb speakerphone capability for offices and small and midsize conference rooms when used with the optional extension microphone accessories.

 

Highlights

  • 12 lines
  • Large color touch screen
  • Advanced microphone array technology
  • Integrated VPN Client
  • Gigabit Ethernet
  • Visual voicemail
  • Directory with presence indication

 

ShoreTel IP 655 User Guide (0,60 MB)
ShoreTel IP 655 Install Guide (2,03 MB)
ShoreTel IP 655 Phone Quick Reference (243,82 KB)
ShoreTel IP 655 Voice Mail Quick Reference (76,45 KB)

 

ShoreTel Advanced Applications

ShoreTel Advanced Applications

ShoreTel offers a portfolio of software applications that deliver on the promise of unified communications (UC) by increasing return on investment of both the ShoreTel UC system and a customer’s existing business applications. By tying organizational communications into core business processes, these innovative solutions help to increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction. The result is a more efficient and profitable enterprise


ShoreTel Emergency Notification

Bi-level alerting and built-in messaging helps to mobilize internal resources to coordinate a response in emergency situations. ShoreTel Emergency Notification provides crucial communications and safety benefits through automated alerting and real-time internal notification of emergency and code blue calls. The application’s bi-level alerting and built-in messaging helps mobilize internal resources to coordinate a response in emergency situations.

The Emergency Notification application integrates seamlessly into the ShoreTel unified communications solution, expanding native emergency number support. With capabilities that are ideally suited to campus environments such as schools and universities, medical institutions, retirement communities, and to virtually all office and manufacturing facilities, it features site-specific and code blue alerting as well as support for US and International emergency numbers.

Real-Time Notification and Communication

Generates real-time, audible desktop alerts & phone calls when an emergency or less urgent “code blue” call is detected. Built-in broadcast text messaging facilitates instant communications for key company personnel.

Informative, Site-Specific Alerts

Both emergency and code blue alerts include physical location and ShoreTel site information in addition to the caller’s name and extension, critical for geographically-dispersed organizations to coordinate in-house first responses for emergent situations.

Multi-media Alerts

Individual users decide on alert types and specify originating sites for which they will receive notifications. Alerts replay until acknowledged.

Wide-Range of Coverage

Supports international and multiple external emergency numbers. Continuously monitors system trunks for emergency calls and also can be triggered by incoming code blue calls

Watchdog and Test Run Option

Automatic self-monitoring utility to ensure the health of the Emergency Notification service. Test run option to allow early validation of custom setup and configuration updates.

History File for Reviews

Creates integrated and comprehensive call logs of all ‘code blue’ and emergency call related activities.


ShoreTel Outbound Campaign IVR

An all-software, virtual call center solution that can be used for notifications, appointment reminders, surveys, or other pre-scripted contact. ShoreTel's Outbound Campaign IVR (Interactive Voice Response) is an all-software, virtual call center solution that automatically reaches out to clients or other stakeholders. Whether it is used for notifications, appointment reminders, surveys, or other pre-scripted contact, it is a cost-effective and easy-to-deploy tool for streamlining processes and building customer satisfaction.

Helps to build customer satisfaction

Connecting with your clients and stakeholders – be it for customer care and engagement, or to raise awareness – is key to building satisfaction. Outbound Campaign IVR makes it easy to reach large audiences.

Intuitive campaign construction

A powerful and easy-to-use graphical user interface streamlines campaign construction. Dynamic XML scripting makes it easy to create appointment reminders or customer surveys.

Text-to-speech or pre-recorded prompts

Campaign messages can be delivered with Text-to-Speech synthesized voice, or with pre-recorded custom voice prompts. 

Campaign scheduling and auto-run

Campaigns can be scheduled easily, and in advance, to start, stop, and resume automatically, at the desired time. 

Real-time control and monitoring

Administrative users have full control of each campaign run with real-time call status displays and call logs.

Transfer option

Offers the built-in ability to connect customers to company personnel.

Integrates with existing desktop applications

Tight integration enables the streamlining of business operations. Customer data can be passed directly to applications including Salesforce.com Call Center Adapter and ShoreTel EasyPop.

Distributed deployment

Outbound Campaign IVR Service(s) can be installed strategically on one or more ShoreTel servers to balance system resources, enabling maximum scalability and cost-efficiency. Administrative users can be installed on any machine to configure, run, and monitor campaigns.

Expertise to help you meet your goals

ShoreTel Professional Services are available to contract for innovative custom campaign designs and database connections.


ShoreTel Call Recorder

This powerful call review and management tool streamlines the recording, archiving, and playback of voice communications. ShoreTel's Call Recorder application utilizes Record Profiles to streamline the recording and archiving of voice communications. With the optional web-based Call Recorder Player, the recordings can be managed and played back on any phone or computer. This powerful call review and management tool is perfect for contact centers, industries under stringent regulations, or any business with customer service or fraud prevention priorities.

Enhances business operations

Can be used for training purposes, as well as to ensure compliance, resolve disputes, review overall processes, and to improve performance.

Effective, as-needed recording

Record only what needs to be recorded, with easy-to-configure Recording Profiles. Profiles can be based on extension ranges, schedules, percentage of calls, persistent or non-persistent recording, or advanced filters. Recording of external calls is available only in CCITT µ-law format only.

Smart archiving

With customizable file organization options, recording archives can be created anywhere on the network. Recording files can be saved in multiple locations, as well as in voicemail boxes, for quick and easy retrieval.

Easy playback

Files can be played back and managed from anywhere on the network. The secure, web-based Call Recorder Player features user authentication, allowing for playback on phones and computers.

Integrates with existing desktop applications

URL-ready, the Call Record Player easily integrates with other leading business applications, including Salesforce.com and ShoreTel Contact Center Interaction Viewer for Windows and Mac users.

Distributed deployment

Strategically installing Call Recorder on one or more ShoreTel servers allows businesses to balance system media streaming resources. 

Scalability & cost effectiveness

Cost-effectiveness and scalability are built into ShoreTel's native design.

Compliance considerations

Options include installing an announcement before the recording, or playing an audible tone during the recording. In addition, a configurable Stop Record key enables customers to stop recording at any time, a Pause/Resume key and a Save/No Save key allow agents to pause and resume recording to omit sensitive data from call recordings to comply with regulations and decide mid-call whether to save or discard a recording.

Recording and archiving to meet your specific needs

 

ShoreTel Professional Services are available to contract for innovative solutions and customizations.


ShoreTel Call Handling Mode (CHM) Schedule

This simple tool allows for central control of a group of phones, enabling them to toggle between states "Busy" and "Available" states according to a daily schedule. ShoreTel's Call Handling Mode (CHM) Schedule centrally controls a group of phones, enabling them to toggle between states – "Busy" and "Available" – based on a weekly schedule that can be configured according to time of day, and day of the week.

Increases operational efficiency

Automatically blocks inbound calls for a group of phones according to the weekly schedule that aligns with business operations.  Perfectly suited for school classrooms.

Intuitive to use

A powerful and easy-to-use graphical user interface and color-coded display are used to configure and control the service, including the weekly schedule, extension list, and phone status.

Flexible Configuration

Maps any ShoreTel Communicator Call Handling Mode to either an "Available" or "Busy" state. For example, "Standard" is mapped to "Available," and "In a Meeting" or "Out of Office" to "Busy."

Easy Setup

Call Handling Mode Service starts automatically after quick setup on any ShoreTel server.


ShoreTel Call Handling Mode (CHM) Override

Provides bypass for Call Handling Mode Scheduling, and lets internal calls to go through to stations set for "Do Not Disturb". ShoreTel's Call Handling Mode (CHM) Override provides bypass for Call Handling Mode Schedule, and lets internal calls to go through to stations set for "Do Not Disturb." The override is accomplished by dialing a special sequence from an idle ShoreTel IP phone. If unanswered, the overriding call is forwarded to the destination station’s voicemail. 

Priority calls get through

This simple and configurable dialing service provides bypass for Call Handling Mode, and ensures that priority calls go through, whether on account of executive or emergency override.

Easy setup

Following a quick setup on any ShoreTel server, the Call Handling Mode (CHM) Override starts automatically. Service settings are flexible and easy to configure.

 


ShoreTel Nuisance Call Handler

This productivity-enhancing tool automatically blocks and/or routes nuisance calls, to reduce both wasted staff time and junk faxes. The Nuisance Call Handler monitors for nuisance calls all external calls coming into ShoreTel extensions, hunt groups, workgroups, or their subsets. Calls are checked against a list of "nuisance" caller IDs, and are either disconnected or transferred to a designated extension. Incoming calls with no caller ID can be exempted, or checked for nuisance calls as configured.

Reduces disruptions, increases productivity

Automatically blocks nuisance calls and reduces wasted staff time as well as junk faxes.   

Easy setup

The Nuisance Call Handler starts automatically after a quick setup on any ShoreTel server.  

Flexible configuration

A server-based administration program configures and controls the service, including monitored extensions, call handling, and the nuisance number list. Changes can be made without rebooting the server.


ShoreTel User Group Schedule

From within a simple graphical interface, outbound calls from a group of phones can be centrally controlled according to a weekly schedule. With User Group Schedule, outbound calls from a group of phones can be centrally controlled based on the hour and day of the week. Phone behaviors automatically toggle between "Standard" and "Restricted" states, according to a weekly schedule. (911 calls are exempted from scheduling rules.

Connects the right people and permissions – at the right time

User Group Schedule allows for the matching of calling permissions with the right people at the right time. This can include scheduling of day-shift and night-shift calling permissions for an office building, or "Active" and "Restricted" permissions for a communal environment.

Easy setup

User Group Schedule is easy to set up on any ShoreTel Server.

Intuitive to use

A powerful and easy-to-use graphical user interface and color-coded schedule display are used to configure and control the service, including the weekly schedule and phone group.


ShoreTel Voice Forms IVR

By engaging callers with pre-scripted prompts, Voice Forms IVR simplifies data collection, enabling organizations to create an always-on customer service center. When callers call to the designated number, ShoreTel Voice Forms IVR automatically answers calls, collects customer inputs as voice form recordings, and then consolidates them into single voicemail messages for the designated ShoreTel voicemail boxes. Concatenated voice form recordings are stored to designated ShoreTel voicemail boxes. An optional service menu offers callers the option to start a new voice form, be transferred to an operator, or to any extension. 

Enables 24/7 customer service

Creates an always-open customer service center, allowing customers to place orders, make payments, file complaints, or to renew prescriptions at any time of day. Can also be used by students and employees to report absences.     

Increases business operations efficiency

Enables automatic data collection for any organization, and for any operations process. Centralizing customer data streamlines processing and makes it more efficient.

Expanded service menu

An optional, expanded customer service menu lets callers start a new voice form, be transferred to an operator, or to any company extension.

Easy setup and flexible configuration

With one quick and easy setup, the Voice Form IVR service starts automatically. XML-based configuration offers versatile voice form creation, and allows for flexible updates.  

The resources to help you build the right campaign

ShoreTel Professional Services are available to contract for innovative custom campaign designs and database connections.

 

ShoreTel VPN Concentrator

The ShoreTel VPN Concentrator securely connects remote IP phones to the rest of the system, enabling IT staff to implement a very secure and flexible remote work policy. Remote users simply connect a ShoreTel IP phone to a broadband router, and with minimal configuration establish a secure tunnel to the ShoreTel VPN Concentrator. Once connected, their phone acts as thought it was located in the office.

The ShoreTel VPN Concentrator is offered in two versions: Model 4500 supports up to 10 simultaneous VPN connections; Model 5300 supports up to 100 simultaneous VPN connections.

  • Model 4500 supports up to 10 simultaneous VPN connections
  • Model 5300 supports up to 100 simultaneous VPN connections
  • Support for redundant concentrators providing fault tolerance.
  • Requirements for VPN Phone Solution:
  • Broadband connection: DSL, cable modem or similar
  • Broadband modem: QoS support is highly desirable
  • IP Telephone: IP 565g, IP 560g or IP 230g

       ShoreTel Voice Switches Specs