ShoreTel Sky Contact Center

 CRM Integration

Integrate Contact Center with your CRM.


Contact Center Reporting

Report and react on all your contact center activities.


Prioritized Routing

Contact center management tools for both agents and managers.

Set status, check availability,

prioritize queues and routing all in one interface.


Queues

Add, remove, prioritize and track queues.

 

 

 

 

 

ShoreTel Sky Call Features

 

Shared Line & Speed Dial

Set up your most frequently used numbers and share

your line with others to see call status and access voicemail.

 


Conference Calling

Initiate, manage and end conference calls

 


Directories

Find all your contacts with one touch.

 


Hold & Transfer

One touch to place a call on hold, transfer or end a call.

 

 


Barge & Whisper

Drop in on calls and give discrete pointers without the client hearing.

 

 


Support

Contact ShoreTel Sky support directly from your desk phone with one button.

 

 

 

 

 

 

 

 

 

ShoreTel Sky Portal

Portal Home Screen

Manage all your ShoreTel Sky preferences from your own web based portal.


Communicator

Collaborate with employees via chat, video or phone.


Call Routing

Easily route calls to wherever you are.


Voicemail Configuration

Easily route calls to wherever you are.

 

 

 

 

 

 

 

ShoreTel Sky Mobility

True Extension Functionality

All your desk phone functionality available on your mobile: extension dialing, transfer, hold and conference calling.


Inbound Calls

Easily separate your personal and work related calls.


Mobility WiFi

Desk phone quality on your mobile device whether using WiFi or cellular services.