ShoreTel Collaboration Service Appliances

ShoreTel Collaboration Service Appliances are sealed appliances, optimized for resiliency and security, designed to run ShoreTel Collaboration software, including instant messaging, audio conferencing and desktop sharing for Windows and Mac. ShoreTel Mobility and ShoreTel Conferencing for Apple iOS users are also supported.

The Service Appliances can be deployed anywhere, including into a corporate DMZ. The appliance has been tested with well-known security tools for potential application and network vulnerabilities.

Software running on ShoreTel Collaboration Service Appliances can be installed on industry-standard x-86 servers in a virtualized environment which eliminates the need to support multiple appliances, especially for customers that choose a centralized UC deployment.


  • Managed entirely through ShoreTel Director
  • Deployable securely in DMZ
  • Up to five Collaboration Service Appliances supported per system
  • Hardware-based or virtual


Conferencing and IM Solution Brief 
Conferencing and IM Spec Sheet 
ShoreTel Service Appliances Spec